Opus Recruitment Solutions

Contract IT Service Desk Analyst - 3 Months, Inside IR35, PAYE

at Opus Recruitment Solutions

£42,000 - £50,400 per annum (estimated)

 Exeter, EX4 3PZ, Devon, GB

Onsite | Full Time

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ContractITServiceDeskAnalyst-3Months,InsideIR35,PAYE
Location:Exeter
ContractDuration:3Months
Rate:Competitive
AnorganisationisseekingaskilledITServiceDeskAnalystfora3-monthcontract.Inthisrole,youwillprovidefirst-linesupporttocolleaguesandpartners,ensuringefficientuseofITsystemsandapplications.

KeyResponsibilities:
  • ManageandcategoriseincidentsusingITIL-alignedprocesses.
  • Independentlyresolve70-80%ofcallsandticketsusingtechnicalexpertise.
  • EnsureallservicerequestsmeetdesignatedSLAs.
  • ProvidethoroughIdentityManagementsupport.
  • EscalatecomplexissuestootherITteamsasnecessary.
  • Developself-helpresourcestoenhanceuserindependence.
CandidateProfile:
  • Minimumof2yearsinanITServiceDeskrole.
  • ITorrelateddegreepreferred.
  • CertificationssuchasCompTIAA+,Network+,Security+,andITILareaplus.
  • StrongknowledgeofWindowsOS,MicrosoftOffice,andnetworking.
  • Excellentcommunicationandteamworkskills.
If this is of interest please apply with your latest CV.
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